TERMS AND CONDITIONS

Thank you for your interest in our website, platform, and services. Please read this document carefully together with the Privacy Policy and the Cookie Policy.

By continuing to use our website, you agree to these Terms and Conditions and to the conclusion of a contract between you and our company. If you do not agree, please cease using the website.

1. DEFINITIONS

2. IDENTIFICATION DETAILS

3. PURPOSE

These Terms and Conditions regulate how the Website is used, the Services provided and Digital Products sold, the creation of the user account, the placing of Orders, the conclusion of the Distance Contract, the rights and obligations of the parties, payment and delivery methods, the right of withdrawal, the return policy, and liability.

4. PRE-CONTRACTUAL INFORMATION

In accordance with Art. 6 para. (1) of GEO 34/2014, before these Terms and Conditions become binding, we provide you with the following information clearly and intelligibly:

WARNING – Legal obligation regarding the order button (Art. 8 para. (2) of GEO 34/2014): Before placing the order, you will be shown clearly and visibly: the main characteristics of the product, the total price, information regarding the guarantee, and the duration of the contract. The order completion button is explicitly labelled "Order with obligation to pay" or an equivalent unambiguous wording. If this requirement is not met, you have no contractual or payment obligation.

5. CONDITIONS FOR USING THE WEBSITE

Access to and use of the Website takes place in the form existing at the time of access. Clients and Users are solely responsible for the consequences of using the Website in breach of these Terms and Conditions.

Using the Website implies the assumption of the following obligations:

• To use the Website in accordance with these Terms and Conditions and applicable law
• To use the Website exclusively for personal information purposes or for placing real and serious Orders
• Not to use the Website for unlawful purposes or in ways that infringe the rights of individuals
• To be responsible for any damage caused to the Company through improper use of the Website

6. CREATION OF A CLIENT ACCOUNT

To create an account, Clients are required to provide a valid email address and the data requested in the registration form. By pressing the account creation button, you guarantee that the information entered is true, complete, and accurate.

The Company recommends using a unique password of at least 10 characters, containing at least one number and one special character. Clients are obliged not to disclose the password to any other person. Placing an Order is conditional upon the creation of a client account.

The Website may only be used by natural persons who are at least 18 years old, with full legal capacity, and by legal entities.

7. DESCRIPTION OF THE SERVICES AND DIGITAL PRODUCTS

7.1 Digital services

The Company offers, through the Website, digital services consisting of generating and providing personalized informational reports on real estate properties or businesses listed for sale, based on public data and automated algorithms (AI). The reports include:

• Comparative analysis of similar properties on the market
• Indicative estimates of market price
• Statistical information on the analyzed area
• Relevant market indicators
• Indicative evaluations of investment attractiveness
• Other analyses generated automatically based on available data

GetYourConsultant.ro uses and processes publicly available data from official sources in Romania, including public registers and open government data sources (e.g. data.gov.ro), as well as information available from relevant public institutions (e.g. ANCPI, ONRC). The platform is not affiliated with these institutions.

The information may be aggregated and interpreted automatically and does not represent official documents.

The Company does not provide authorized real estate valuation services, legal advice, tax advice, or technical audits.

7.2 Informational nature of the services

The reports are exclusively informational and indicative in nature. The Company does not guarantee the absolute accuracy, completeness, or timeliness of the information. The reports do not represent authorized valuations, legal verifications, technical expert opinions, financial audits, or personalized investment advice. The Client understands that the information is used at their own risk.

7.3 Conformity of the digital product – legal guarantee

In accordance with GEO 141/2021 on contracts for the supply of digital content and digital services (which transposes EU Directive 2019/770), the Company guarantees that the Digital Products delivered are:

• In conformity with the description and specifications presented on the Website
• Suitable for the purposes for which digital products of the same type are normally used
• Delivered together with all necessary user instructions
• Free from technical defects (corrupted, inaccessible, or non-functional files)

In case of non-conformity, the Client is entitled to a remedy or reimbursement of the price, according to section 13 of these Terms and Conditions.

7.4 License of use

By purchasing the Digital Products, the Client acquires a non-exclusive, non-transferable license for personal (non-commercial) use. The Client has no right to resell, distribute, publish, or transmit to third parties, in whole or in part, the content of the reports without the prior written consent of the Company. The reports are intended exclusively for the individual use of the Client who purchased the service.

8. PLACING AN ORDER

The Distance Contract is concluded when the Company confirms acceptance of the Order submitted by the Client, by email to the address provided. Adding a Service to the shopping cart has no legal value.

Steps for placing an Order:

1. Selecting the desired Service or Product
2. Adding it to the shopping cart
3. Filling in the identification data in the order form
4. Selecting the accepted payment method
5. Pressing the button "Order with obligation to pay" or the equivalent wording displayed on the Website, by which the Client explicitly acknowledges the payment obligation (Art. 8 para. (2) of GEO 34/2014)
6. In the case of card payment, redirection to the page of the authorized payment processor

Order confirmation (Art. 8 para. (7) of GEO 34/2014): The Company sends the Client a confirmation on a durable medium (email), at the latest before delivery of the digital product, containing all pre-contractual information and confirmation of the Client's express consent regarding the loss of the right of withdrawal pursuant to Art. 16 letter m) of GEO 34/2014.

The Company has the right to cancel an Order if: the transaction is not accepted by the issuing bank; payment is not completed within 24 hours; the data provided is incomplete or incorrect; the Order pursues an unlawful purpose; or these Terms and Conditions have not been respected.

9. PRICES

The price for Services and Digital Products is displayed on the Website, expressed in RON, and includes VAT according to legal provisions. The price valid for your Order is the one displayed on the Website on the date the Order is placed, not a subsequently modified price.

The Company may update prices. Updated prices are displayed on the Website and do not affect Orders already confirmed.

10. PAYMENT METHODS

The Company offers the following payment methods:

• Bank card payment through authorized payment-processing providers with whom the Company collaborates (e.g. Stripe, Smartbill)

Prohibition of fees for means of payment (Art. 191 of GEO 34/2014, applicable from 19 June 2026): The Company does not charge Clients fees for using a means of payment that exceed the cost borne by the Company for using it.

Prohibition of pre-ticked options (Art. 22 of GEO 34/2014): Before completing the Order, the Company requests explicit consent for any additional payment beyond the main price. No automatically included options are used which the Client must reject to avoid extra charges. In case of breach of this rule, the Client is entitled to reimbursement of the additional payment.

Bank card details are processed exclusively by the authorized provider and are not accessible to the Company. The Company issues an electronic tax invoice, sent to the Client's email address.

11. DELIVERY

In accordance with Art. 18 of GEO 34/2014, delivery of the Digital Products is made instantly by direct download from the Website or by sending the download link by email, immediately after payment confirmation.

Reports may be available in the user's account for a period of 30 to 60 days, after which the Company reserves the right to delete them automatically. The Client is responsible for saving downloaded files. In case of lost files, the Client may request re-download within 30 days from purchase.

Generated reports are valid for 30 days from the date of generation. Given the dynamics of the market, the information may become outdated after this period.

Basic rate for telephone communication (Art. 21 of GEO 34/2014): If the Company operates a telephone line to be contacted regarding the concluded contract, the Client is not obliged to pay more than the basic call rate.

12. RIGHT OF WITHDRAWAL

General rule (Art. 9 of GEO 34/2014): the consumer benefits from a period of 14 calendar days to withdraw from a distance contract, calculated from the date of conclusion of the contract [Art. 9 para. (2) letter c)].

GYC applicable exception – digital content (Art. 16 letter m) of GEO 34/2014): The right of withdrawal is EXCLUDED for digital content not supplied on a tangible medium (digital reports), if the following three conditions are met CUMULATIVELY:

IMPORTANT (Art. 14 para. (6) letter b) of GEO 34/2014): The Client bears NO cost for the digital content supplied if any of the above three conditions is NOT fulfilled. In such a case, the Client retains the right of withdrawal and may request a full refund.

By placing the Order and pressing the completion button, the Client simultaneously gives express consent for performance to begin and confirms that they have taken note of the loss of the right of withdrawal after delivery of the digital product.

13. RETURN AND REFUND POLICY

As a general rule, the amounts paid are non-refundable, given the exception to the right of withdrawal provided in section 12. However, the Company grants reimbursement in the following situations:

• The digital product cannot be accessed or downloaded for technical reasons attributable to the Company
• The report was not generated for technical reasons attributable to the Company
• The delivered product is corrupted or unusable
• The digital product does not conform to the description or specifications presented on the Website (legal guarantee of conformity under GEO 141/2021)

Refund term (Art. 13 para. (1) of GEO 34/2014): In the above situations, the Company remedies the issue as soon as possible or refunds the price within a maximum of 14 CALENDAR DAYS from establishing the reason for reimbursement, using the same payment method used by the Client, without fees.

Refunds are not granted for: subjective dissatisfaction; incorrect decisions based on the report; erroneous interpretation of the information; market changes after the report was generated.

14. COMPLAINT RESOLUTION PROCEDURE

Complaints shall be sent to the email address contact@getyourconsultant.ro or in writing to the registered office: HOME INTEL S.R.L., Constanța County, Constanța Municipality, Poporului Street no. 36, 1st Floor, Room no. 4.

The complaint must contain:

• Subject of the complaint
• The Service/Product concerned
• Description of the defect or non-conformity
• Supporting documents (screenshots, description of the technical problem)

The Company will resolve the complaint within 30 calendar days and inform the Client of the outcome.

15. INTELLECTUAL PROPERTY RIGHTS

GYC GetYourConsultant is a trademark pending registration with EUIPO, application no. 019356804/29.04.2026.

The Company's name and logo, the Website, databases, images, and any other information available through the Website are the exclusive property of the Company and its partners, protected by copyright.

By purchasing the Digital Products, the Client acquires a license for personal (non-commercial) use, without the right of redistribution, resale, or sharing with third parties. It is strictly forbidden to modify, alter, or create derivative works without the prior written consent of the Company. Breach of these conditions may trigger civil and criminal liability under applicable law.

Automated use of the platform, scraping, systematic copying of reports, or use of the results to train other AI models without the Company's written consent is prohibited.

16. LIABILITY

Except where the Services or Digital Products are not in conformity with these Terms and Conditions, the Company is not liable for damage caused to Clients through the use of the Website or Services. The Company is not responsible for financial losses, investment decisions, or transactions made based on the information provided in the reports.

17. AMENDMENT OF THE TERMS AND CONDITIONS

The Company has the right to amend these Terms and Conditions.

In the event of disputes, the Terms and Conditions in force on the date the Order was placed shall apply.

18. ASSIGNMENT AND SUBCONTRACTING

The Company has the right to assign the Distance Contract or subcontract all or part of the performance of its obligations without the consent of the Client or User.

Important: In the event of assignment of the contract to a third party, the Client will be informed in advance and will have the right to terminate the contract without additional costs if the assignee does not offer equivalent guarantees regarding performance of the obligations.

19. FORCE MAJEURE AND FORTUITOUS EVENT

Neither party shall be liable for non-performance of obligations if this was caused by an event of force majeure or a fortuitous event occurring after the conclusion of the Contract. The party invoking force majeure is obliged to inform the other party within 7 days. If the force majeure persists for more than 30 days, either party may notify termination of the Contract by operation of law.

20. APPLICABLE LAW AND DISPUTE RESOLUTION

The applicable law is Romanian law. Any dispute shall be resolved amicably. Otherwise, the dispute shall be resolved by the competent courts in Romania.

Extrajudicial dispute-resolution mechanism (Art. 6(1)(t) and Art. 27 of GEO 34/2014):

21. DISCLAIMER

21.1 General disclaimer regarding services

The reports and services provided are exclusively informational and indicative in nature, generated automatically based on available public data and through the use of statistical models and artificial intelligence technologies. The Company does not guarantee the accuracy, completeness, or timeliness of the information presented.

21.2 Disclaimer regarding artificial intelligence

The reports are generated, in whole or in part, with the help of artificial-intelligence technologies. These technologies may produce errors, inaccurate estimates, or incomplete results. The Company assumes no responsibility for any inaccuracies generated by these systems.

21.3 Disclaimer regarding real-estate valuation

The reports provided do not constitute authorized real-estate valuations and are not prepared in accordance with ANEVAR standards or other similar professional standards.

21.4 Disclaimer regarding investment decisions

The information provided does not constitute investment recommendations, financial advice, legal advice, or tax advice. Any decision taken based on the information provided belongs exclusively to the user. The Company is not responsible for financial losses, transactions, or investments made based on this information.

21.5 Validity and storage of reports

By accessing and using this website, you declare that you have read, understood, and agree to these Terms and Conditions.

© 2026 GetYourConsultant. All rights reserved.